Returns and Exchanges policy

Returns

We hope that you love your treasures from Lovaan. If you need to return an item, please see our returns policy and information on how to create your return below.

To request a refund, we ask that you please contact us at customercare@lovaanstudios.com and quote your order number, the item you wish to return and a brief description of why the item was unsuitable.

Full Price Items

Items purchased at full price or on pre-order are eligible for a full refund minus shipping within 14-days of delivery.

Orders made with a discount code used in conjunction with a promotion are not eligible for a refund, but may be exchanged to the same value or a credit note issued for the value of your purchase.

Promotional Sale Items

Please note that promotional sale items are not eligible for a refund. We’re happy to assist with an exchange for an alternative size and will honour the original promotional pricing. Promotional pricing cannot be applied to exchanges for different styles or products.

Final Sale Items

All final sale items have a strict no returns or exchanges policy unless the item is deemed faulty.

Afterpay

Please note that when purchasing items through Afterpay, items are only eligible for store credit or exchange.

Exchanges

We understand that sometimes the size you order is not perfect, which is why we offer free exchanges for all orders placed within Australia within 14 days of delivery.

Fine Print

To be eligible for a refund or exchange, items must meet the requirements below. Any exchanges or returns that do not meet these conditions might not be accepted and may be sent back at the customers expense.

Items must be in original condition (including tags) and must not have been worn, altered or washed.
Items must not be marked or stained in any way, including makeup or deodorant stains. Unfortunately, we cannot process refunds or exchanges for items that are returned with visible makeup marks.
Items must not have been used in photoshoots, social media posts, online, commercially or for personal gain.
All packaging (including garment bags) shipped with your order must be returned.

E-boutique credits cannot be returned and will be honoured for 3 years from the date of issue.

Please note: We do not refund initial shipping charges for return items nor do we cover the cost of returns unless they are deemed faulty. When shipping items back to Lovaan, we recommend using a traceable delivery method and taking note of your tracking number.

Return Conditions:

For a smooth return process, you must notify us within 14 days of delivery if you wish to return your item (applies to full price items, see sale terms for items on sale). All items must be returned in an unworn and as-new condition, including any promotional extras that were included with your purchase. The item must not have been used for commercial or personal gain. If the garment does not meet return condition, we reserve the right to make a deduction to or refuse the refund.

International Orders

For more information on international orders, please see our “International Orders” page in our website footer.

Faulty & Incorrect Items

If you have received an item with a defect, please contact us immediately at customercare@lovaanstudios.com. Include a brief description of the issue, with a photo or two showing the defect/fault.

If you have received the wrong item, please contact our customer care team who will happily assist in organising the correct item to be sent.

Goods are classified as faulty if they are received damaged, or it a manufacturing defect occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty.

Returns

We hope that you love your treasures from Lovaan. If you need to return an item, please see our returns policy and information on how to create your return below.

To request a refund, we ask that you please contact us at customercare@lovaanstudios.com and quote your order number, the item you wish to return and a brief description of why the item was unsuitable.

Full Price Items

Items purchased at full price or on pre-order are eligible for a full refund minus shipping within 14-days of delivery.

Orders made with a discount code used in conjunction with a promotion are not eligible for a refund, but may be exchanged to the same value or a credit note issued for the value of your purchase.

Promotional Sale Items

Please note that promotional sale items are not eligible for a refund. We’re happy to assist with an exchange for an alternative size and will honour the original promotional pricing. Promotional pricing cannot be applied to exchanges for different styles or products.

Final Sale Items

All final sale items have a strict no returns or exchanges policy unless the item is deemed faulty.

Afterpay

Please note that when purchasing items through Afterpay, items are only eligible for store credit or exchange.

Exchanges

We understand that sometimes the size you order is not perfect, which is why we offer free exchanges for all orders placed within Australia within 14 days of delivery.

Fine Print

To be eligible for a refund or exchange, items must meet the requirements below. Any exchanges or returns that do not meet these conditions might not be accepted and may be sent back at the customers expense.

Items must be in original condition (including tags) and must not have been worn, altered or washed.

Items must not be marked or stained in any way, including makeup or deodorant stains. Unfortunately, we cannot process refunds or exchanges for items that are returned with visible makeup marks.

Items must not have been used in photoshoots, social media posts, online, commercially or for personal gain.

All packaging (including garment bags) shipped with your order must be returned.

E-boutique credits cannot be returned and will be honoured for 3 years from the date of issue.

Please note: We do not refund initial shipping charges for return items nor do we cover the cost of returns unless they are deemed faulty. When shipping items back to Lovaan, we recommend using a traceable delivery method and taking note of your tracking number.

Return Conditions:

International Orders

For more information on international orders, please see our “International Orders” page in our website footer.

Faulty & Incorrect Items

If you have received an item with a defect, please contact us immediately at customercare@lovaanstudios.com. Include a brief description of the issue, with a photo or two showing the defect/fault.

If you have received the wrong item, please contact our customer care team who will happily assist in organising the correct item to be sent.

Goods are classified as faulty if they are received damaged, or it a manufacturing defect occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty.