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Customs Duties, Taxes, and Fees:
Please note that any local import duties, taxes, or fees imposed by your country's customs authorities are your responsibility.
Payment of these duties, taxes or fees is necessary to release your item from customs. As our valued customer, we encourage you to reach out to your country's customs authority if you require assistance.
Any orders refused upon delivery at either the final destination or at customs will have the incurred duties and taxes as well as any associated shipping costs deducted from the refund amount.
Refundable Import Duties, Taxes, and Fees:
If you have received your item and need to request a refund, Import duties, taxes, and fees that you may have paid to receive your item may sometimes be refundable. For further guidance, we recommend consulting with your country's customs authority for clarification.
Return Shipping Costs:
Kindly be advised that return shipping costs are to be covered by you in all circumstances except in cases of faulty items.
Return Conditions:
For a smooth return process, you must notify us within 14 days of delivery if you wish to return your item (applies to full price items, see sale terms for items on sale). All items must be returned in an unworn and as-new condition, including any promotional extras that were included with your purchase. The item must not have been used for commercial or personal gain. If the garment does not meet return condition, we reserve the right to make a deduction to or refuse the refund.
Refund Process:
Upon receipt of the returned item(s), a full refund minus shipping costs will be issued to the original payment account.
Faulty Items Procedure:
In the rare event of receiving a faulty item, please notify us within 48 hours of receiving the item by emailing us at customercare@lovaanstudios.com. We will assist you in arranging return shipping.
Exchanges for International Addresses:
Please note that free exchanges are not possible for shipping addresses outside of Australia. However, our dedicated team at customercare@lovaanstudios.com is ready to assist you in ensuring the right fit for your needs.
Dispatch Times:
All international orders will be dispatched by the following business day.
Shipping Method and Delivery Times:
All international orders will be sent via DHL and will be delivered according to DHL's service standards. For more information on delivery times, we recommend consulting with DHL directly.
